/* ============ SUPPORT + FAQ + BLOG + TOOLS ============ */
/* --- tickets --- */
.tk-layout{display:grid;grid-template-columns:1.4fr 1fr;gap:24px;align-items:start}
.new-ticket{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:26px;position:sticky;top:90px}
.new-ticket h3{font-size:17px;margin-bottom:4px}
.new-ticket .sub{color:var(--muted);font-size:12.5px;margin-bottom:18px}
.ticket-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:20px;margin-bottom:14px;cursor:pointer;transition:.25s}
.ticket-card:hover{border-color:var(--border-hover)}
.tk-top{display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.tk-id{font-family:var(--font-head);font-weight:700;color:var(--primary);font-size:12.5px}
.tk-status{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:700;padding:4px 11px;border-radius:99px}
.tk-status i{font-size:6px}
.st-open{background:rgba(245,181,46,.12);color:var(--gold)}
.st-ans{background:rgba(99,102,241,.15);color:#a5b4fc}
.st-closed{background:rgba(34,197,94,.12);color:var(--green)}
.tk-cat{font-size:10.5px;background:var(--surface-2);border:1px solid var(--border);color:var(--muted);padding:3px 10px;border-radius:99px;font-weight:700}
.tk-date{font-size:11.5px;color:var(--muted);margin-left:auto}
.tk-subject{font-size:14.5px;font-weight:600;font-family:var(--font-head);margin:10px 0 4px}
.tk-meta{font-size:12px;color:var(--muted)}
.tk-thread{margin-top:14px;border-top:1px solid var(--border);padding-top:14px;display:none}
.ticket-card.open .tk-thread{display:block}
.ticket-card.open{border-color:var(--border-hover)}
.msg{display:flex;gap:12px;margin-bottom:14px}
.msg-ico{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;font-size:13px;flex-shrink:0}
.msg-ico.user{background:rgba(99,102,241,.15);color:#a5b4fc}
.msg-ico.admin{background:rgba(245,181,46,.12);color:var(--gold)}
.msg-body{flex:1;background:var(--surface-2);border:1px solid var(--border);border-radius:10px;padding:12px 14px;min-width:0}
.msg-body b{font-size:12.5px}
.msg-body b span{font-weight:400;color:var(--muted);font-size:11px}
.msg-body p{font-size:13.5px;margin-top:5px;word-break:break-word}
.reply-row{display:flex;gap:10px;margin-top:6px}
.reply-row textarea{flex:1;background:var(--surface-2);border:1px solid var(--border);color:var(--text);padding:11px 13px;border-radius:10px;font-size:13.5px;outline:none;font-family:var(--font-body);min-height:44px;resize:vertical}
.reply-row textarea:focus{border-color:var(--primary)}
.rs-field{margin-bottom:16px}
.rs-field label{display:block;font-size:12.5px;font-weight:600;margin-bottom:7px}
.rs-field label span{color:#f87171}
.rs-field input,.rs-field select,.rs-field textarea{width:100%;background:var(--surface-2);border:1px solid var(--border);color:var(--text);padding:12px 14px;border-radius:10px;font-size:14px;outline:none;font-family:var(--font-body);box-sizing:border-box}
.rs-field input:focus,.rs-field select:focus,.rs-field textarea:focus{border-color:var(--primary)}
.rs-field textarea{min-height:110px;resize:vertical}
.f-error{color:#f87171;font-size:12.5px;margin-top:6px;display:none}
.f-error.show{display:block}

/* --- faq --- */
.faq-item{background:var(--surface);border:1px solid var(--border);border-radius:10px;margin-bottom:10px;overflow:hidden}
.faq-q{width:100%;background:none;border:none;color:var(--text);font-family:var(--font-body);font-size:15px;font-weight:600;text-align:left;padding:18px 22px;cursor:pointer;display:flex;justify-content:space-between;gap:16px}
.faq-q i{color:var(--primary);transition:.3s;flex-shrink:0}
.faq-a{max-height:0;overflow:hidden;transition:max-height .35s ease}
.faq-a p{padding:0 22px 18px;color:var(--muted);font-size:14px}
.faq-item.open .faq-q i{transform:rotate(45deg)}
.faq-item.open{border-color:var(--border-hover)}

/* --- blog --- */
.blog-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}
.blog-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;cursor:pointer;transition:.25s}
.blog-card:hover{transform:translateY(-4px);border-color:var(--border-hover)}
.blog-cover{height:130px;display:grid;place-items:center;font-size:34px}
.blog-body{padding:20px}
.blog-cat{font-size:10.5px;font-weight:700;letter-spacing:1px;text-transform:uppercase}
.blog-card h4{font-size:16px;margin:8px 0 8px;line-height:1.4}
.blog-card p{font-size:13px;color:var(--muted)}
.blog-meta{font-size:12px;color:var(--muted);margin-top:14px;display:flex;gap:14px}
.article-view{display:none;max-width:760px;margin:0 auto}
.article-view.show{display:block}
.a-cover{height:170px;border-radius:var(--radius);display:grid;place-items:center;font-size:44px;margin-bottom:24px}
.article-content p{font-size:15px;line-height:1.8;margin-bottom:16px}
.article-content h3{margin:28px 0 12px;font-size:19px}
.article-content ul{margin:0 0 16px 20px}
.article-content li{font-size:14.5px;color:var(--text);margin-bottom:8px}

/* --- tools --- */
.tool-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:28px;margin-bottom:22px}
.tool-head{display:flex;gap:14px;align-items:center;margin-bottom:20px}
.tool-ico{width:48px;height:48px;border-radius:13px;background:var(--grad);color:#fff;display:grid;place-items:center;font-size:19px;flex-shrink:0}
.tool-head h3{font-size:19px}
.tool-head p{font-size:12.5px;color:var(--muted)}
.totp-display{font-family:var(--font-head);font-size:44px;font-weight:700;letter-spacing:8px;text-align:center;background:var(--surface-2);border:1px solid var(--border-hover);border-radius:14px;padding:20px;color:var(--gold);margin:18px 0 6px;user-select:all}
.totp-hint{text-align:center;font-size:12px;color:var(--muted)}
.totp-bar{height:6px;background:var(--surface-2);border-radius:99px;overflow:hidden;margin-top:14px}
.totp-fill{height:100%;background:var(--grad);border-radius:99px;transition:width 1s linear}
.pw-out{font-family:monospace;font-size:19px;background:var(--surface-2);border:1px solid var(--border-hover);border-radius:12px;padding:16px;word-break:break-all;text-align:center;color:var(--green);margin:16px 0;min-height:56px}
.checks{display:flex;gap:16px;flex-wrap:wrap;margin:14px 0}
.checks label{display:flex;gap:8px;align-items:center;font-size:13.5px;color:var(--muted);cursor:pointer}
.checks input{accent-color:var(--primary)}
.un-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:10px;margin-top:18px}
.un-row{display:flex;justify-content:space-between;align-items:center;background:var(--surface-2);border:1px solid var(--border);border-radius:10px;padding:12px 15px;font-size:13.5px}
.un-row i.brand{font-size:15px}
.un-row .res{font-size:12px;font-weight:700}
.res.ok{color:var(--green)}
.res.no{color:#f87171}
.range-label{display:flex;justify-content:space-between;font-size:13px;color:var(--muted);margin-bottom:8px}
@media(max-width:960px){.tk-layout{grid-template-columns:1fr}.new-ticket{position:static}.blog-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:640px){.blog-grid{grid-template-columns:1fr}.totp-display{font-size:34px;letter-spacing:5px}}